Real humans answer within one working day. Most questions are covered below or in the onboarding guide.
Start here
- Onboarding guide — the step-by-step setup for a new community.
- Guided tour — 3 minutes through what IRIS actually does.
- Demo accounts — log into a live account with seeded data before you invite your committee.
Common questions
My bank isn't listed. Import via CSV — IRIS parses Bank of Cyprus, Hellenic Bank, Eurobank, Alpha Bank and most SEPA exports out of the box.
Can we invite owners? Yes. Owners get a read-only view of their unit, ledger and votes. Committees keep write access.
Does IRIS send messages without me? No. IRIS drafts — you tap confirm. Every outgoing message has a human on the last step.
Is my data safe? EU-hosted (Frankfurt), row-level access control per community. Full detail on the Trust Center and Security pages.
Direct support
Email hello@iresai.app — private beta accounts get a reply within one working day, usually the same day.
For urgent incidents (payments blocked, AGM in the next 24h) put URGENT in the subject line.
Something broken?
Check /status first, then write to us. For security disclosures, use the channel on /security.